Refund policy

Returns and refunds

We want you to love what you receive. If something is not right, we will make it right.

Damaged or defective items

If your order arrives damaged, misprinted, or with a manufacturing defect, contact us within 30 days of delivery with your order number and a photo of the item and packaging. We will send a free replacement or issue a full refund. You do not need to return the damaged item.

Change of mind

Our maps are printed and framed to order. Because each one is produced individually, we cannot accept returns for change of mind, wrong size selected, or buyer's remorse. Please check the size and edition carefully before ordering. If you are unsure, contact us before you buy and we will help you choose.

Books and pre-orders

Pre-orders may be cancelled for a full refund at any time before the book ships. Books are printed to order, so once shipped they are covered by the same 30-day damage and defect guarantee as our maps: if your copy arrives damaged or with a printing or binding fault, send us a photo and we will replace it free of charge. We are unable to accept returns of books for change of mind.

Lost in transit

If tracking shows no movement for 10 business days (US) or 20 business days (international), contact us and we will ship a replacement at no cost.

Refunds

Approved refunds are issued to the original payment method within 5 to 10 business days.

How to reach us

Use the contact form on this site or reply to your order confirmation email. Please include your order number.